FAQs

We deliver across the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly (additional charges and delivery time may apply to these areas). We don't currently ship outside the UK through the online store — for export enquiries, contact info@tropikol.com.

Delivery is free on orders over £50, and £4.99 on orders up to £50. Multi-block and full-pallet orders are quoted individually before dispatch. See our Shipping Policy for full details.

Orders placed before 1pm on a working day are dispatched the next working day, with delivery normally taking 2-3 working days from dispatch.

Pallets are delivered kerbside by a lorry with a tail-lift and pallet truck — the driver cannot carry goods onto your premises, up steps or over soft ground, so please make sure there's firm, level access. A contact number is required for all pallet orders.

Simply place the compressed block in a container, add water and allow it to expand — a 5kg block typically expands to 75-80 litres. See our step-by-step hydration guide for the full method.

Our Low EC / Washed coir is triple-washed with balanced pH, ideal for hydroponics and sensitive crops. Our Buffered (Ca-Mg treated) coir is pre-treated to release nutrients evenly from first use. Our Husk Chips give excellent drainage and aeration for orchids, succulents and potting mixes. See each product page for full specifications.

Yes — all of our coco coir is a 100% peat-free, sustainable growing medium, manufactured from coconut husk.

Yes, coco coir is excellent for houseplants — it improves drainage, moisture retention and root health. See our houseplant care guide for tips on mixing it with your potting soil.

Keep compressed blocks in a dry place in their original packaging until you're ready to use them — they'll keep indefinitely while dry and only expand once hydrated.

Yes — we supply growers, nurseries, retailers and horticultural businesses with pallet and bulk coco coir. Visit our Trade & Wholesale page or request trade pricing directly.

Yes, private label and custom packaging options are available for trade customers, subject to minimum order quantities — get in touch to discuss your requirements.

Consumers can cancel an order within 14 days of delivery under the Consumer Contracts Regulations, provided the coir hasn't been hydrated or opened. Damaged, faulty or incorrect items can be reported within 30 days. Full details are in our Return & Refund Policy.